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Shipping, Payment & Returns

  • All orders begin processing within 24 business hours of receipt. We understand that most customers want their orders as soon as possible.

  • If your artwork isn’t delivered in the proper / requested format or you do not approve your final proof the same day it’s delivered to you, production time and your in hand date may be pushed out.

  • Most shipments will not be delivered on holidays or weekends. Please be aware that shipping to a residential address versus a business address will usually incur a higher shipping rate.

  • Many carriers will not ship to a P.O. Box...please alert us at the time of ordering.

  • If you’re shipping to California, please be aware of Prop.65

Delivery Time:

We use FedEx to ship a majority of our orders. Below is the estimated delivery time, assuming the product is shipping from the United States. If you order a product that is coming from overseas, it’s often communicated on the product page, but not always. We will alert you so that you can prepare for additional shipping time.

Shipment method

Estimated delivery time

FedEx Standard

3-5 business days

FedEx Two Days

2 business days

FedEx Overnight *

1-2 business days


Shipment Confirmation & Order Tracking:

You will receive a shipment confirmation via email once your item leaves the factory.

Damages: / Panda Bear Creative Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to directly file a claim or our support team for assistance. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:

We are more than happy to help you with any shipments going international - be aware there will be additional charges.

Customs, duties, and taxes: / Panda Bear Creative Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Payment Policy: accepts major credit cards: American Express, Mastercard, Discover Card and Visa. does accept p-cards or purchase cards. will accept checks and ACH payments from established clients with a valid, certified, and accepted credit application on file. Our terms are Net 10. Establishing terms takes approximately 10 working days. We offer extended and additional terms and conditions for education, governmental, and international corporate clients.

Invoices are issued electronically.

All invoices requiring a check for payment need to be payable to Panda Bear Creative and received at:

21001 N. Tatum Blvd., Suite 1630, PMB 954, Phoenix, AZ 85050

Do you charge sales tax? / Panda Bear Creative Inc., currently collects sales tax on orders shipped to all states that impose a sales tax, as well as the District of Columbia and Puerto Rico. If your organization is exempt in any of the states or jurisdictions where we collect sales tax, please supply our customer care team with the appropriate tax exemption or resale certificate. For more information on tax exempt statuses, please consult the website of the relevant tax agency.

Returns Policy:

Once a product is ordered, it cannot be returned as each of our products are customized with your branding. If you’re unhappy with your order after you receive it, please contact your rep or and describe your issue, include your Order Number, and attach photos/videos that accurately portray your concerns.

For more information, email our team at